Medical Information Contact Center

Medical Information Contact Center Services

  • Global, Multilingual, and Multimedia Contact Center Services

  • Adverse events and Product Complaint Intake and Reporting

  • Branded/Generic Product Support

  • Product Launch Expertise

  • Rare Disease Product Expertise

  • Medical Device Expertise

  • Consumer Support

  • Expanded Access (EAP), Named Patient, and Compassionate Use Program Support

  • Clinical Trial Support – Enrollment, Recruitment, Initial Screening, and site referral

All services are available 24 hours a day / 7 days a week / 365 days a year

Med Communications, Inc. has been a trusted resource in providing medical information services and pharmacovigilance to the life sciences sector for over 22 years. Each point of contact with any organization leaves a lasting impression on clients. Assuring the highest level of quality in call center and pharmacovigilance services and the development of balanced, scientific resources and information.

Medical Information Contact Center Technology

All Medical Information Contact Centers need a validated Medical Information Database to be compliant with the regulatory authorities.  At Med Communications, each client has the option to use their own in-house medical information database or use Med Communications’ cost-effective, validated database.  

Med Communications employs a state-of-the art telephony, communications, and reporting systems, which allow for the collaboration between software and hardware providing the following innovation:

  • Real-time metrics and dashboards
  • Forecasting
  • Call recording
  • Video chat
  • Live chat
  • Chatbot
  • Web-based request forms
  • Web call back
  • Built in analytics
  • Visual layouts and filters

Case Studies