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  • Who We Are

    For over two decades, Med Communications has empowered life sciences organizations to navigate the complexities of therapy development and commercialization through expert Pharmacovigilance, Medical Affairs, Regulatory Writing, and Scientific Communications support.

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  • What We Do

    Med Communications specializes in: 

    • Global Medical Information Contact Center
    • Scientific Communications and Medical/Promotional Review
    • Pharmacovigilance
    • Regulatory Writing

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  • Why Choose Us?

    • Flexibility: Our business model is customizable, scalable, adaptable, and embraces innovation.
    • Quality: We center excellence, attention to detail, and trust.
    • Communication: Prioritizing quick response time fosters collaboration and true partnership.
    • Problem Solving: Our highly experienced medical and scientific professionals think critically, tackle challenges, drive continuous improvement, and simplify processes.

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Our Services

For over two decades, Med Communications has empowered life sciences organizations to navigate the complexities of therapy development and commercialization through expert Pharmacovigilance, Medical Affairs, Regulatory Writing, and Scientific Communications support.

Scientific Communications and Promotional Review
Pharmacovigilance
Regulatory Writing
Medical Information Contact Center

Medical Information Contact Center

  • 24/7 global, multilingual, multimedia, services
  • Omnichannel Medical Information request handling​
  • Medical Information Specialists are scientifically trained healthcare professionals
  • Clinical experience with multiple therapeutic areas, products, and devices
  • Adverse Event and Product Complaint intake and reporting
  • Customized implementation with focus on responsive client service

Scientific Communications and Promotional Review

  • Highly trained and experienced PharmDs, PhDs, MDs, medical editors, and graphic designers
  • Stakeholder collaboration, strategic planning, and process improvements
  • Omnichannel-ready content creation throughout the product lifecycle
  • Promotional and medical material review
  • Scientific responses, slide presentations, infographics, dossiers, Congress support, and more
  • Scientific, medical, and clinical manuscript development and submission

Pharmacovigilance

  • Global and local regulatory intelligence​, QPPV, Pharmacovigilance System Master File​ (PSMF), benefit-risk management, clinical safety​, signal management, literature surveillance, and safety data exchange agreements​
  • Expert healthcare professionals offer thorough and accurate safety assessments​
  • Customized approaches to diverse organizational and operational needs, based on industry standards
  • Cutting-edge technology solutions for efficient and precise data management and reporting
  • Robust QA program guarantees high service standards and regulatory compliance

Regulatory Writing

  • Clinical trial protocol development
  • Investigator’s brochures
  • Clinical study reports
  • Submission support
  • Quality control
  • Safety narratives
  • Aggregate safety reports
  • Clinical trial publications

Click the service area links above to learn more about how partnering with Med Communications can support your medical affairs or medical writing program.

  • Quality

    We apply rigorous quality standards, experienced medical expertise, and robust review processes to ensure all deliverables are accurate, compliant, and aligned with client objectives.

  • Critical Thinking

    We go beyond executing routine activities by applying analytical problem solving, strategic insight, and evidence-based decision making to help clients address complex medical and business challenges.

  • Communication

    We believe that frequent, transparent, and proactive communication and clear alignment with our clients are critical to ensuring scientific excellence, timely execution, and achievement of program objectives.

  • Flexibility

    We adapt to evolving client needs, changing business priorities, and dynamic healthcare environments, tailoring our approach, resources, and processes to ensure efficient and effective execution.

What Our Clients Say

Med Communications has higher customer satisfaction scores, unmatched key performance indicators, performs better in quality audits, and reduces costs while increasing our overall quality.

- Biotech Company, Medical Information Contact Center, New Client

The Med Communications team has handled over 6,000 inquiries since our call centers integrated 6 months ago. We had a goal of >90% call accuracy and the team’s call accuracy has been 99.8%. We appreciate the team’s hard work and dedication.

- Medium-sized Pharma Company, Medical Information Contact Center, Client of 3 Years

Thank you so much for the contact center’s hard work and diligence supporting the product launch. I am happy to share that I did not find anything to correct or coach during my QC – things are looking good. Amazing work by the team and I can tell that they are being very diligent with searching for SRDs and are very well trained with the PI.

- Top 20 Pharma Company, Medical Information Contact Center and Scientific Communications, Long-Term Client of Over 10 Years

Results for our company’s Customer Feedback Survey for Q2 are exceptional (4.9/5.0 overall). This quarter is particularly important as it reflects the transition of all medical inquiries for our account to Med Communications. In the end, our customers are very pleased with the service and getting the information they need to maintain control of their health. I proudly shared the results with our Medical Affairs leadership team as this is an excellent representation of our effective collaborations and teamwork.

- Top 20 Pharma Company, Global Medical Information Contact Center and Scientific Communications, Long-Term Client of Over 10 Years

Case Studies

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