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  • Who We Are

    Med Communications is a trusted global provider of medical affairs and medical writing services to the life sciences industry.

    Medical Information Contact Center
    Scientific Communications and Medical/Promotional Review
    Pharmacovigilance
    Regulatory Writing

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  • What We Do

    Med Communications specializes in medical information contact centers, scientific communications and medical/promotional review, pharmacovigilance, and regulatory writing.

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  • Why Choose Us?

    Reputation, responsiveness, and resourcefulness make Med Communications the right partner and the right resource.

     

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Our Services

Med Communications is a trusted global provider of medical affairs and medical writing services to the life sciences industry, specializing in medical information contact centers, scientific communications and medical/promotional review, pharmacovigilance, and regulatory writing.

Scientific Communications and Promotional Review
Pharmacovigilance
Regulatory Writing
Medical Information Contact Center

Medical Information Contact Center

  • 24/7 global, multilingual, multimedia, services
  • Omnichannel Medical Information request handling​
  • Medical Information Specialists are scientifically trained healthcare professionals
  • Clinical experience with multiple therapeutic areas, products, and devices
  • Adverse Event and Product Complaint intake and reporting
  • Customized implementation with focus on responsive client service

Scientific Communications and Promotional Review

  • Highly trained and experienced PharmDs, PhDs, MDs, medical editors, and graphic designers
  • Stakeholder collaboration, strategic planning, and process improvements
  • Omnichannel-ready content creation throughout the product lifecycle
  • Promotional and medical material review
  • Scientific responses, slide presentations, infographics, dossiers, Congress support, and more
  • Scientific, medical, and clinical manuscript development and submission

Pharmacovigilance

  • Global and local regulatory intelligence​, QPPV, Pharmacovigilance System Master File​ (PSMF), benefit-risk management, clinical safety​, signal management, literature surveillance, and safety data exchange agreements​
  • Expert healthcare professionals offer thorough and accurate safety assessments​
  • Customized approaches to diverse organizational and operational needs, based on industry standards
  • Cutting-edge technology solutions for efficient and precise data management and reporting
  • Robust QA program guarantees high service standards and regulatory compliance

Regulatory Writing

  • Clinical trial protocol development
  • Investigator’s brochures
  • Clinical study reports
  • Submission support
  • Quality control
  • Safety narratives
  • Aggregate safety reports
  • Clinical trial publications

Click the service area links above to learn more about how partnering with Med Communications can support your medical affairs or medical writing program.

  • State-of-the-Art Medical Contact Center

    • Quick Turnaround
    • Highest Security
    • Over 25 Years’ Experience

  • Global Support

    With offices in the United States and Europe, we provide support to our pharmaceutical clients in over 40 countries worldwide.

  • Trusted Experience in Medical Affairs

    • Customized
    • Cost-conscious
    • Service Flexibility

  • Therapeutic Areas

    Our team of healthcare professionals has over 27 years of expertise specializing in all major therapeutic areas, including oncology, metabolic/cardiology, autoimmune/immunology, neurology, and rare diseases. See the expanded list.

What Our Clients Say

Med Communications has higher customer satisfaction scores, unmatched key performance indicators, performs better in quality audits, and reduces costs while increasing our overall quality.

- Biotech Company, Medical Information Contact Center, New Client

The Med Communications team has handled over 6,000 inquiries since our call centers integrated 6 months ago. We had a goal of >90% call accuracy and the team’s call accuracy has been 99.8%. We appreciate the team’s hard work and dedication.

- Medium-sized Pharma Company, Medical Information Contact Center, Client of 3 Years

Thank you so much for the contact center’s hard work and diligence supporting the product launch. I am happy to share that I did not find anything to correct or coach during my QC – things are looking good. Amazing work by the team and I can tell that they are being very diligent with searching for SRDs and are very well trained with the PI.

- Top 20 Pharma Company, Medical Information Contact Center and Scientific Communications, Long-Term Client of Over 10 Years

Results for our company’s Customer Feedback Survey for Q2 are exceptional (4.9/5.0 overall). This quarter is particularly important as it reflects the transition of all medical inquiries for our account to Med Communications. In the end, our customers are very pleased with the service and getting the information they need to maintain control of their health. I proudly shared the results with our Medical Affairs leadership team as this is an excellent representation of our effective collaborations and teamwork.

- Top 20 Pharma Company, Global Medical Information Contact Center and Scientific Communications, Long-Term Client of Over 10 Years

Case Studies

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