Why Choose Us?

Med Communications is a trusted global provider of medical affairs services to the life sciences industry, specializing in medical information contact centers, scientific communications and medical/promotional review, and pharmacovigilance and drug safety for more than 25 years.

Medical Information Contact Center

Med Communications is a leading expert with a state-of-the-art global medical information contact center offering the following:

Clinically Experienced Medical Information Specialists: Our Medical Information Specialists are scientifically trained healthcare professionals who excel in high-level, peer-to-peer interactions with other healthcare professionals and communication with patients and whose expertise includes multiple therapeutic areas.
Gold Standard Response Times: Healthcare professional (HCP) and patient inquiries go directly to our clinical staff of pharmacists, nurses, and HCPs, who provide responses at the time of initial contact with minimal transfers for seamless data collection. This quick turnaround results in the highest level of client and patient satisfaction.
Quality and Compliance: Our highly skilled team of Medical Information Specialists offers top-notch service, evidenced by our high customer satisfaction ratings and excellent KPI performance and quality audit scores. Our validated medical information database is designed to ensure that every service we provide exceeds the highest standards expected by our clients, their patients, and regulatory bodies.
Digital Innovation: Omnichannel strategies, Click to Chat, self-service medical information portals with real-time responses, searchable online repositories, systems integration with client Veeva CRM systems and company websites, and insight tracking analysis provide cutting-edge options.
Global Support: Med Communications provides global, multilingual, and multimedia contact center services to our clients in the Americas, Europe, and Asia Pacific regions. Contact channels include phone, email, live chat, and video conferencing.
Customized, Strategic Partnerships and Collaboration: Comprehensive solutions and contractual flexibility provide for our clients’ evolving needs. Vendor communications, implementation, and efficiency are seamless and personalized, with communication across all service areas. Every client has a single point of contact at the Contact Center, an experienced project team lead who understands the client’s needs and preferences, and who manages communications, deliverables, and KPIs.

Scientific Communications and Medical/Promotional Review

Med Communications is a dynamic leader with unmatched expertise supporting pharmaceutical and biotech industry partners in medical and scientific communications offering the following:

Client-Centric Global Support: Our global company with headquarters in the US and EU delivers customizable client services with proven scalability and flexibility. Our client-focused teams can be seamlessly integrated into existing systems and structures via dedicated or shared staffing models to provide strategic support and reduce client overhead, while maximizing company productivity.
Expert Scientific Communications Specialists: Our highly trained Scientific Communications team consists of PharmD, PhD, and MD professionals who have expertise in numerous therapeutic areas including but not limited to oncology, rare disease, and devices. Our reliable, resourceful, and agile teams produce high-quality scientific content deliverables specifically tailored to our clients’ target audiences.
Diverse Client Portfolio: Our diverse client portfolio includes satisfied medical affairs partners from top three pharmaceutical companies, small to mid-size biotech start-ups, as well as medical device companies. Our clients enjoy a full range of expert support throughout the product life cycle.
Superior Quality and Compliance: We help our clients reduce costs without jeopardizing overall quality. Our operations are designed to exceed the highest standards expected by our clients and their customers while ensuring compliance with relevant regulatory bodies. Our proof is in the consistently high customer satisfaction scores, unmatched key performance indicators, and excellent quality audit scores from clients.
Innovative and Cutting-Edge Content: We deliver digitally innovative content that improves audience engagement and supports client goals. These include omnichannel distribution and engagement strategies, ChatBot, component authoring, interactive files, and infographics.
Comprehensive Medical Affairs Services: Our wide range of medical affairs services include strategic planning and execution of scientific communications initiatives from pre-launch and beyond, promotional and medical material review, congress support, publication development and submission, and much more.

Pharmacovigilance

Med Communications is a leading expert with a state-of-the-art global medical information contact center offering the following:

Expert Pharmacovigilance Team: Our team of expert healthcare professionals brings unparalleled clinical and regulatory expertise and will partner with you to ensure the delivery of fully compliant and pragmatic safety solutions, guiding you through the regulatory requirements complexities.
Tailored Solutions: We offer customized approaches based on our vast experience and best practices, starting from the initial stages of your product and adapting to diverse regulatory environments and industry standards to meet your unique needs. We can guide your company on the type of pharmacovigilance services needed, from specific pieces of pharmacovigilance to our “white glove” full-service end-to-end activities.
Innovative Integrated Solutions: We use cutting-edge, AI-powered technology solutions for efficient and precise data management and reporting. Our innovative and agile approach not only ensures our clients meet current regulatory requirements, but also positions them to be prepared for future changes.
Proven Track Record: Our team has demonstrated success in handling complex projects and regulatory challenges across multiple therapeutic areas and various geographical regions. Our process frameworks, extensive expertise and knowledge, supported by our modern quality management system, can help you realize important cost savings and allow you to focus on your company’s core strategic objectives, while adding scalability to accommodate growing portfolios and volumes of collected safety data and improving the safety of your products.
Rigorous Quality Assurance: Our robust QA program guarantees high standards of service and regulatory compliance, consistently exceeding industry benchmarks. We maintain an inspection-ready approach for all tasks performed and support our clients during inspections, taking responsibility for our outsourced work.

Learn how we can help you

Browse our site for more information about these and other services we provide, then contact us today to learn how our team can support your medical affairs needs: 877-477-0977 or https://medcommunications.com/contact-us/.