Click to Chat technology is a convenient, accessible instrument in the omnichannel toolbox for Medical Information Services, allowing healthcare providers and other customers the ability to obtain medical information efficiently….
When your business spans the globe, one of the challenges of providing medical information support is that your customers’ business hours don’t always align with your own. Med Communications has…
Pharmaceutical and biotechnology companies can receive Medical Information Requests from a variety of sources. Many companies use a Customer Relationship Management (CRM) system such as Veeva to support their field…
Med Communications is a leading expert with a state-of-the-art global medical information contact center. Over 25 Years’ Experience Med Communications has been a trusted partner and resource in providing medical…
Pharmaceutical medical information includes reactively responding to unsolicited product questions from external requestors. Pharmaceutical companies have dedicated informational contact centers staffed with medical information specialists (MISs). These professionals are product…
Over our more than 25 years in business, Med Communications, Inc. has built a team of residency-trained, industry-experienced PharmD medical information specialists who can communicate as peers with healthcare professionals…
Developing a contact center relationship is an investment of time, energy, and finance that can yield countless returns if the relationship is valued and viewed as a partnership. Building trust…
A small biopharmaceutical client needed a call center and assistance with the launch of a rare disease product. They had a limited budget, a two-person Med Affairs team, and only…
FAQs are brief documents used by medical information contact centers or other field medical personnel (e.g., medical science liaisons) to provide quick and accurate verbal responses to unsolicited medical information…
Despite the US public health emergency declaration no longer being in effect, the COVID-19 pandemic continues to have lasting impacts in the US and beyond. The push towards personalization was…
