Our staff receive glowing reviews from clients
“Results for our companies Customer Feedback Survey for 2020 Q2 results are exceptional. (4.9/5.0 overall) This quarter is particularly important as it reflects the transition of all medical inquiries for our account to Med Communications. In the end, our customers are very pleased with the service and getting the information they need to maintain control of their health. I proudly shared the results with our Medical Affairs leadership team as this is an excellent representation of our effective collaborations and teamwork.”—Top 20 Pharma Company
Med Communications’ multilingual staff is accessible via phone, fax, email, web chat, web call back, video conferencing, or mobile device for any customer service. The call experience is managed by down-to-the-minute detail in an environment where, regardless of phone transfer, our onscreen communications technology means customers never have to repeat information.
Med Communications provides high-quality controls through continual education across the entire staff. This ensures an in-depth ability to identify and handle compliance-related issues, from an adverse event and product quality perspective. Our staff also has experience managing product complaint communications with external customers according to established criteria regarding product replacement.
Every team at Med Communications is a highly trained “A” team, providing exceptional, quality medical information services and ensuring our role as a timely, evidence-based resource to our clients.
Med Communications, Inc. has been a trusted resource in providing medical information services and pharmacovigilance to the life sciences sector for over 22 years. Each point of contact with any organization leaves a lasting impression on clients, assuring the highest level of quality in call center and pharmacovigilance services and the development of balanced, scientific resources and information. Contact us today at 877-477-0977 or https://medcommunications.com/contact-us/ to see how we can help streamline and improve your customer communications resources.