A critical element of contact center quality is the selection of staff. In the Med Communications contact center, pharmacists, nurses, and scientific PhD staff respond to medical information program inquiries….
Customer loyalty refers to a customer’s ongoing decision to repeatedly purchase from a specific service provider, choosing them over competitors due to a positive relationship built through positive experiences, trust,…
Some pharmaceutical and biotech companies who are unhappy with the quality and service from their current outsourced contact center vendor know that they need to make a change, but are…
Med Communications supports a range of oncology medical affairs activities, including launch consulting, medical information contact center, scientific communications, and pharmacovigilance. Our team of highly trained healthcare providers has expert-level…
Med Communications helped an existing client meet global goals to provide consistent, multilingual Medical Information Contact Center services throughout the Americas region. Our newest case study focuses on the support…
Before selecting a contact center vendor, pharmaceutical and biotech companies need to be comfortable with outsourcing such an important part of their business. Some may ask: Will the outsourced vendor…
Pharmaceutical and biotech companies often use a rigorous process to select a contact center vendor. Quality, service, experience, speed of implementation, resilience, and cost are some of the many factors…
In today’s rapidly evolving market, adjusting to product support needs while meeting budgetary requirements are among the top global medical affairs concerns. Efficient use of time and resources allows a…
Developing a contact center relationship is an investment of time, energy, and money that can yield countless returns if the relationship is valued and viewed as a partnership. Building trust…
Med Communications has a remote-first, flexible business model that allows us to ensure business continuity for our clients regardless of what challenges may arise, including inclement weather and natural disasters….
