Pharmaceutical and biotech companies often use a rigorous process to select a contact center vendor. Quality, service, experience, speed of implementation, resilience, and cost are some of the many factors…
In today’s rapidly evolving market, adjusting to product support needs while meeting budgetary requirements are among the top global medical affairs concerns. Efficient use of time and resources allows a…
Developing a contact center relationship is an investment of time, energy, and money that can yield countless returns if the relationship is valued and viewed as a partnership. Building trust…
Med Communications has a remote-first, flexible business model that allows us to ensure business continuity for our clients regardless of what challenges may arise, including inclement weather and natural disasters….
Med Communications is known as a leading provider of Medical Information contact center services, including the handling of Medical Inquiries, Adverse Events, and Product Complaints. The Med Communications staff who…
Med Communications partners with pharmaceutical and biotechnology companies to provide contact center services, including the handling of Medical Inquiries, Adverse Events, and Product Complaints. Adverse Events are identified, captured, documented,…
Biotech and start-up companies face unique challenges as they move toward regulatory approval and product launch. Many times they are building their company’s processes and infrastructure while driving their new…
Click to Chat technology is a convenient, accessible instrument in the omnichannel toolbox for Medical Information Services, allowing healthcare providers and other customers the ability to obtain medical information efficiently….
When your business spans the globe, one of the challenges of providing medical information support is that your customers’ business hours don’t always align with your own. Med Communications has…
Pharmaceutical and biotechnology companies can receive Medical Information Requests from a variety of sources. Many companies use a Customer Relationship Management (CRM) system such as Veeva to support their field…
