One of the challenges of providing global medical information support is that your customers’ business hours don’t always align with your own. Med Communications’ contact center staff are available 24…
Pharmaceutical and biotech companies have important reasons to launch their medical information contact centers on time. Some have a date on which they expect regulatory approval for a new product…
User-friendly, immediate access to medical information can increase healthcare professional (HCP) customer satisfaction. A self-service website for HCPs with a searchable online database of standard responses is a growing service…
Med Communications understands the support needs of the life sciences industry. We have been a trusted global provider of medical affairs and medical writing for more than 25 years, specializing…
A critical element of contact center quality is the selection of staff. In the Med Communications contact center, pharmacists, nurses, and scientific PhD staff respond to medical information program inquiries….
Customer loyalty refers to a customer’s ongoing decision to repeatedly purchase from a specific service provider, choosing them over competitors due to a positive relationship built through positive experiences, trust,…
Some pharmaceutical and biotech companies who are unhappy with the quality and service from their current outsourced contact center vendor know that they need to make a change, but are…
Med Communications helped an existing client meet global goals to provide consistent, multilingual Medical Information Contact Center services throughout the Americas region. Our newest case study focuses on the support…
Before selecting a contact center vendor, pharmaceutical and biotech companies need to be comfortable with outsourcing such an important part of their business. Some may ask: Will the outsourced vendor…
Pharmaceutical and biotech companies often use a rigorous process to select a contact center vendor. Quality, service, experience, speed of implementation, resilience, and cost are some of the many factors…
