A Med Comm Call Center: Qualified but Kind
When someone calls into one of our client’s call centers, they don’t necessarily expect kindness or empathy. Callers are looking for answers and assistance, but when we answer the phone,…
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The Role of a Medical Information Assistant at Med Communications
An important team member who works closely with the Medical Information Specialist (MIS) in the call center at Med Communications is the Medical Information Assistant (MIA). While they are friendly,…