A Med Comm Call Center: Qualified but Kind
When someone calls into one of our client’s call centers, they don’t necessarily expect kindness or empathy. Callers are looking for answers and assistance, but when we answer the phone, they also get real, authentic humans who might make them feel better or make them laugh.
We hire qualified scientific professionals and we train them well, so they know the client’s products and therapeutic areas, they know how to identify and report adverse events and product complaints, and they can answer questions quickly and accurately. But even those who work remote can’t get away from the Southern hospitality in the company’s DNA as a member of the Memphis scientific community for over 20 years.