Frank Lock, MBA, is Director, Contact Center Strategy and Development for Med Communications. Frank is a pharmaceutical industry professional with over 20 years’ experience creating, launching, managing, and enhancing US…
The global focus on obesity has never been stronger. This complex condition is now one of the fastest-growing global health challenges, impacting hundreds of millions of people and reshaping the…
Is your Medical Information Contact Center vendor too big to serve your company well? Here are some telltale signs. Are you experiencing any of these challenges in your medical information…
The contact center is the epicenter for customer service for many companies in the life sciences industry, serving as the hub for inquiries, concerns, and feedback from patients, caregivers, and…
Med Communications’ team of residency-trained, industry-experienced PharmD specialists offer peer-to-peer support for healthcare professionals and providers. Our continual training cycle keeps team members up to date on the latest developments…
Good customer service continues to be critical for keeping customers, according to recent 2025 online customer service benchmark statistics: We are all customers ourselves. As we know, there is room…
One of the challenges of providing global medical information support is that your customers’ business hours don’t always align with your own. Med Communications’ contact center staff are available 24…
Pharmaceutical and biotech companies have important reasons to launch their medical information contact centers on time. Some have a date on which they expect regulatory approval for a new product…
User-friendly, immediate access to medical information can increase healthcare professional (HCP) customer satisfaction. A self-service website for HCPs with a searchable online database of standard responses is a growing service…
Med Communications understands the support needs of the life sciences industry. We have been a trusted global provider of medical affairs and medical writing for more than 25 years, specializing…
