Happy Pharmacists Month! According to the American Pharmacists Association (APhM; https://www.pharmacist.com/), the theme this year is Easy to Reach, Ready to Help. This is certainly true of the pharmacists on our staff, who answer phones for our clients. Their jobs require them to be easy to reach and ready to help, but we know there is more to it than that. We often get feedback from callers describing our pharmacists as “wonderful,” “sweet,” and “helpful.” We are thankful for their technical skill and their
When someone calls into one of our client’s call centers, they don’t necessarily expect kindness or empathy. Callers are looking for answers and assistance, but when we answer the phone, they also get real, authentic humans who might make them feel better or make them laugh.
We hire qualified scientific professionals and we train them well, so they know the client’s products and therapeutic areas, they know how to identify and report adverse events and product complaints, and they can answer questions quickly and