Med Communications is exhibiting this week at the Annual Bio/Pharma Contact Center Conference in Philadelphia. Drs. Stacy Witham and Colleen Battaglini will be present and discussing our 20 years of experience in contact call center services.
Whether it’s providing HCPs with medical information or assisting patients throughout their treatment journey, the role of customer-facing teams has never been more important. At CBI’s conference, participants learn best practices and strategies for managing a diverse set of contact center responsibilities while navigating an evolving regulatory and consumer landscape. This conference provides a unique opportunity for bio/pharmaceutical contact centers to discuss the most pressing challenges in the field and gain important insights from industry leaders, as well as network and share lessons learned with peers. The program focuses on adapting contact centers for globalization and improving engagement and efficiency through the targeted implementation of new technologies and tools.