Why choose Med Communications?
Med Communications is a leading expert with a state-of-the-art global medical information contact center.
Over 25 Years’ Experience
Med Communications has been a trusted partner and resource in providing medical information, contact center, and medical affairs services to the healthcare industry for over 25 years.
Clinically Experienced Medical Information Specialists
Our Medical Information Specialists are scientifically trained healthcare professionals who excel in high-level, peer-to-peer interactions with other healthcare professionals and communication with patients and whose expertise includes multiple therapeutic areas.
Gold Standard Response Times
Healthcare professional (HCP) and patient inquiries go directly to our clinical staff of pharmacists, nurses, and HCPs, who provide responses at the time of initial contact with minimal transfers for seamless data collection. This quick turnaround results in the highest level of client and patient satisfaction.
Quality and Compliance
Our highly skilled team of Medical Information Specialists offers top-notch service, evidenced by our high customer satisfaction ratings and excellent KPI performance and quality audit scores. Our validated medical information database is designed to ensure that every service we provide exceeds the highest standards expected by our clients, their patients, and regulatory bodies.
Digital Innovation
Omnichannel strategies, self-service medical information portals with real-time responses, searchable online repositories, systems integration with client Veeva CRM systems and company websites, and insight tracking analysis provide cutting-edge options.
Global Support
Med Communications provides global, multilingual, and multimedia contact center services to our clients in the Americas, Europe, and Asia Pacific regions. Contact channels include phone, email, live chat, and video conferencing.
Customized, Strategic Partnerships and Collaboration
Comprehensive solutions and contractual flexibility provide for our clients’ evolving needs. Vendor communications, implementation, and efficiency are seamless and personalized, with communication across all service areas. Every client has a single point of contact at the Contact Center, an experienced project team lead who understands the client’s needs and preferences, and who manages communications, deliverables, and KPIs.
Learn how we can we can help you
Contact us today to learn how our team can support your contact center needs: 877-477-0977 or https://medcommunications.com/contact-us/.
