Our flexible business model ensures seamless coverage

Med Communications has a remote-first, flexible business model that allows us to ensure business continuity for our clients regardless of what challenges may arise, including inclement weather and natural disasters. Our thoughts are with those who have been affected by the recent hurricanes.

Our greatest asset is our staff. We hire talented, smart people; we train them well and often; and we over-communicate to make sure everyone is on the same page through frequent 1-on-1, team, and company meetings. Through cross-training, we have backup teams at the ready to pitch in as needed.

Currently, more than 90% of our staff members work primarily from home. All employees — virtual and on-site — have laptops, access to essential files on our company shared servers, and headsets and RingCentral for calls and meetings, enabling them to work from anywhere at a moment’s notice. During the pandemic, our staff shifted from 60% to 100% remote in one day with no loss of productivity. We also have a detailed plan for disaster recovery, so our clients never experience any disruption in service. For example, our Contact Center staff is located across six states in the U.S. and multiple countries globally, which reduces the risk of any regional issue.

The goal of our business model is to build lasting partnerships with our pharmaceutical, biotech, and device company clients. As a good partner should, we are prepared to offer seamless service in the face of whatever life brings. Contact us today to learn more: 877-477-0977 or https://medcommunications.com/contact-us/