Our contact center feedback speaks volumes
Pharmaceutical medical information includes reactively responding to unsolicited product questions from external requestors. Pharmaceutical companies have dedicated informational contact centers staffed with medical information specialists (MISs). These professionals are product specialists who interface with clients (both the medical community and the public) to provide concise, accurate, and non-promotional data in a timely manner.
Having a team of pharmacists and nurses with residency and industry experience in the Med Communications contact center benefits our clients by ensuring customers are connecting with trained medical professionals: health care providers are able to discuss questions with a peer, and patients receive access to a professional with expert-level knowledge of the product in question.
Some of our MISs specialize in one therapeutic area for one company. Others may be responsible for providing medical information for several pharmaceutical companies – a model that offers our clients greater flexibility and cost savings while helping our employees to diversify their skill sets. Regardless of their work assignments, all of our MISs receive top-notch training on a regular basis, which helps ensure the best possible experience for clients.
Med Communications prides itself on quality customer interactions. The feedback we receive is a testament to the benefits of staffing your call center with highly trained, knowledgeable MISs. Below are just a few of the responses we’ve received about our contact center staff members:
- The representative I talked to was very knowledgeable. I appreciate all the information he gave me.
- The agent that I spoke to was very professional, very knowledgeable, and I can’t thank her enough for helping me better understand the medicine.
- The pharmacist I spoke with was so thorough and detailed and so kind.
- The lady was absolutely wonderful and helpful. Every question she answered above and beyond. Very clear, very understandable for a person like myself, who’s a layman and 88 years old.
- The person that helped me through my situation couldn’t have been better. Everything that I asked was answered properly, a lot of research was done on the person’s part, so I was very, very satisfied with the help I got.
- The pharmacist’s performance and service to me was impeccable. I could not have had a better person to speak to about my new medicine. She answered all my needs and questions in the best possible way.
- The fellow was very, very helpful and I can’t say good enough about him.
- The young man with whom I spoke about obtaining this medical information was very helpful. (Above and beyond the call of duty!)
- The pharmacist I spoke to was outstanding. She was a 10+.
- The representative was absolutely excellent, professional, insightful, and very knowledgeable about the product. I was a little uncomfortable giving this to my 96-year-old mother at first, but the representative answered all my questions very clearly and made me feel very, very comfortable with the answers and the logic while educating me a little bit more on this product. So once again, she was fantastic.
Med Communications’ contact center provides each of our clients this same level of service. Contact us today to learn more about our contact center capabilities: 877-477-0977 or https://medcommunications.com/contact-us.
