Our agents help you make connections
First impressions are everything. Knowing this, Med Communications uses all the talent and resources we have cultivated over the 25 years we have been in business to make sure your clients and customers are confident with the information they have been given.
We support our partners with state-of-the art telephony, communications, and reporting systems, which allows us to provide real-time metrics and dashboards, forecasting, call recording, and built-in analytics. Our contact center is available 24 hours a day, 365 days a year via phone, video chat, live chat, and web callback. We also offer chatbots and web-based request forms. However, our most valuable assets are our staff members.
Customer feedback about her phone experience with a Med Communications staff member:
“The Med Communications staff member I spoke with was so, so awesome! She took her time to make sure the spelling was correct on each item and she found the right information needed so we can take it to the doctor. She did not rush, and she made sure my daughter’s needs were met. My daughter has special needs. The Med Communications staff member took the time to listen to everything she had to say; I’d like to commend her for that.”
From a top 20 pharma company:
“Big thanks to Med Communications for noticing a recent phone outage (caused by a severed fiber optic cable) and being ready with alternate numbers for phone routing quickly. We were able to quickly set up a bridge to continue reporting of adverse events and servicing customers with minimal disruption. Med Communications did an excellent job with communication and getting through all the hurdles. Our business appreciates the attention to detail and prompt call to action and response to the situation.”
The call experience is managed by down-to-the-minute detail, and our onscreen communications technology means customers never have to repeat information. Medical information reports provide our partner companies with strategic information regarding the positioning of their products. Our contact center and pharmacovigilance services are second to none, and we take pride in developing balanced, scientific materials. Contact us to learn how we can meet your contact center needs: 877-477-0977 or https://medcommunications.com/contact-us/.
