Medical Information support, where and when you need it
One of the challenges of providing global medical information support is that your customers’ business hours don’t always align with your own. Med Communications’ contact center staff are available 24 hours per day, 365 days per year, in a range of countries across North America, South America, Europe, and Asia to help you meet customer needs. Customized hours of operation, including after-hours coverage, are available to suit client needs. We have Medical Information Specialists who speak local languages in multiple countries, and also offer translation services if needed.
Omnichannel medical information capabilities offer broader access and assistance to clients. Our medical information contact center features a variety of contact methods, including:
- Phone
- Medical Information request forms (MIRFs)
- Live chat
- Client website forms
- Video scientific exchange
- Searchable self-service online standard response database
All of these methods integrate seamlessly with client systems.
Med Communications ensures that your customers get the answers they need, in the format they prefer, just when they need it. To request a capabilities presentation, please contact us at 877-477-0977 or https://medcommunications.com/contact-us/.