Look to Med Communications for your Medical Information Contact Center needs
The contact center is the epicenter for customer service for many companies in the life sciences industry, serving as the hub for inquiries, concerns, and feedback from patients, caregivers, and health care professionals. Ensuring high-quality customer interaction is key to providing accurate and consistent answers for customers and achieving customer satisfaction and regulatory compliance.
Med Communications is a trusted resource in providing medical information contact center services for over 25 years. We provide support 24 hours a day, 365 days per year in the following areas:
- Global, multilingual, and multimedia contact center services
- Omnichannel medical information request handling
- Adverse Event and Product Complaint intake and reporting
- Patient, Caregiver, and HCP support
- Clinical trial support
- Self-service medical information portal
- Reporting and real-time metrics
- Digital innovation
Med Communications provides expert product and device support, and product launch expertise, across multiple therapeutic areas. Our high standards help us deliver on our clients’ business goals. Our experienced pharmacists, nurses, and scientific PhD staff MISs understand pharmaceutical products and communicate medical information about pharmaceutical products better than contact center specialists from other backgrounds. There are no shortcuts; a high-quality medical information interaction with a customer requires a high-quality MIS. Med Communications takes pride in providing that high quality of service to our clients and their customers every day.
An important element of contact center quality is customer service. Med Communications is based in Memphis, Tennessee, the heart of the southern United States and a place known for its hospitality, and in Portugal, one of the friendliest countries in the world. All contact center staff are thoroughly trained on customer service and regularly evaluated for customer interaction quality.
Contact us today to learn how our friendly, highly experienced staff members can help you meet your customers’ medical inquiry needs: 877-477-0977 or https://medcommunications.com/contact-us/.