Global coverage for your global business
When your business spans the globe, one of the challenges of providing medical information support is that your customers’ business hours don’t always align with your own. Med Communications has contact center staff in a range of countries and time zones to help you meet customer needs no matter when those needs arise. We offer contact center services 24 hours per day, 365 days per year, in a range of countries across North America, South America, Europe, and Asia. Customized hours of operation are available to suit client needs, including after-hours coverage. Medical Information Specialists who speak local languages are in place in multiple countries. Translation services are also available.
Omnichannel medical information capabilities offer broader access and assistance to clients. Our medical information contact center features a variety of contact methods, including:
- Phone
- Medical Information request forms (MIRFs)
- Live chat
- Client website forms
- Video scientific exchange
- Searchable self-service online standard response database
All of these methods integrate seamlessly with client systems.
Med Communications ensures that your customers get the answers they need, in the format they prefer, just when they need it. To learn how we can help you, please contact us at 877-477-0977 or https://medcommunications.com/contact-us/.
