A Case Study: Scalability Delivers Client Solution
In today’s rapidly evolving market, adjusting to product support needs while meeting budgetary requirements are among today’s global medical affairs concerns. Efficient use of time and resources allows a quick response to client needs. Med Communications provides a case study demonstrating proven success providing a Top 10 pharmaceutical organization with scalability and increased efficiency. With this client’s growing pipeline, there was a need for high-quality service and flexible staffing models. Med Communications expanded product and service offerings to the entire portfolio of the client’s products worldwide, creating a successful long-term partnership.
See our case study below for more information.
Scalability Delivers Client Solution
Efficient use of time and resources allows a quick response to client needs in a rapidly evolving market. Adjusting to product support needs while meeting budgetary requirements are among today’s medical affairs concerns.
Background
Client: Top 10 pharmaceutical manufacturer
Med Communications was first approached by the client to provide a medical information contact center, including coverage for all products and customers in the United States. The initial staff operated at the client’s headquarters, the Med Communications headquarters, and remotely. Our professional staff responded to medical information questions and developed standard response documents. An administrative assistant was at the client site and responsible for day-to-day operations and a remote editor was hired to provide consistency with all standard response writing across a number of different product brands.
Challenge
The client expressed their need for a long-term partner that could provide flexibility and growth opportunities related to products and services in the United States and on a global scale.
Solution
As a result of high quality ratings, low staff turnover, and our ability to consistently exceed their expectations, client satisfaction grew and Med Communications was approached to increase staff and services on a global scale. We were also asked to create and maintain standard response documents for the entire portfolio of the company’s products worldwide.
During this period, Med Communications more than doubled its initial staff and product coverage for this client. Med Communications continues to offer a flexible staffing model to meet client needs.
Documents and Services Provided to Client
- Medical information contact call center
- Global and local standard response strategy, development, and maintenance
- FAQ development
- AMCP formulary and global value dossier development and maintenance
- Slide deck development and review
- Creation and review of backgrounders
- Promotional material review
- Clinical executive summary development and maintenance