Ensure timely Contact Center implementation with a pre-qualification audit

Pharmaceutical and biotech companies have important reasons to launch their medical information contact centers on time. Some have a date on which they expect regulatory approval for a new product or indication. Others have a date when their current vendor will stop providing service.

To launch on time, pharmaceutical and biotech companies need to choose a vendor experienced across many contact center implementations and able to pass a client’s pre-qualification audit. A successful pre-qualification audit is critical to ensure that the vendor has the right people, training, processes, SOPs, and validated systems to securely and compliantly handle medical inquiries, adverse events, and product complaints.

A vendor who cannot pass a client’s pre-qualification audit forces the client to start over with a new vendor. At Med Communications, we know this because some clients are with us after their previous would-be vendor could not pass the client’s pre-qualification audit.

Med Communications has been audited many times by clients and has never failed a client audit. This 100% client audit approval is because Med Communications has intentionally designed our Contact Center operating model with a systematic focus on quality.

A client audit of Med Communications Contact Center can be done on site or virtually, and covers the Med Communications staff, their backgrounds and training, Contact Center processes and SOPs, IT systems and security, quality system, data privacy (including GDPR compliance), business continuity, and more.

A successful pre-qualification audit at Med Communications provides our clients with strong confidence and peace of mind that Med Communications is fully qualified and ready to deliver services as promised.

To ensure a swift medical information contact center implementation, contact us today: 877-477-0977 or https://medcommunications.com/contact-us/.