Ensure regulatory compliance with Med Communications’ contact center
Med Communications partners with pharmaceutical and biotechnology companies to provide contact center services, including the handling of Medical Inquiries, Adverse Events, and Product Complaints.
Adverse Events are identified, captured, documented, and promptly forwarded to the client’s Product Safety Department, or to the Med Communications Pharmacovigilance Team if the client has also contracted with Med Communications for pharmacovigilance services. Product Complaints are similarly identified, captured, documented, and promptly forwarded to the client’s Product Quality Department.
Pharmaceutical and biotechnology companies that outsource their contact center services are still responsible to regulatory authorities to ensure that all Adverse Events and Product Complaints are identified, accurately captured, and reported on time. Med Communications has the expertise, policies, and experience to maintain compliance
Med Communications has the expertise, policies, and experience to maintain regulatory compliance. Because Med Communications Contact Center staff are scientifically trained healthcare professionals, they are skilled and experienced in handling and responding to Medical Inquiries, and in identifying, capturing and handling Adverse Events and Product Complaints. These Medical Information Specialists deliver accurate, courteous, efficient, and high-quality interactions with healthcare professional and patient customers, resulting in strong regulatory compliance for clients.
Med Communications also partners with clients to receive Medical Inquiries, Adverse Events, and Product Complaints from the client’s other outsourced partners, including access and reimbursement contact centers. Channeling all Medical Inquiries, Adverse Events, and Product Complaints to Med Communications can streamline client operations and improve regulatory compliance.
Med Communications offers clients a set of Data Visualization reports to enable clients to monitor and help ensure regulatory compliance. Reports include Adverse Event reconciliation, Product Complaint reconciliation, case status and details, and document usage, and Med Communications works with clients to create custom reports as needed. Clients can generate the Data Visualization reports on demand, and can ask Med Communications to automatically generate and email reports at regular intervals, for example weekly.
Contact us today to learn how you can enhance your regulatory compliance with Med Communications Contact Center: 877-477-0977 or https://medcommunications.com/contact-us/.
