Contact center support for biotech and start-up companies
Biotech and start-up companies face unique challenges as they move toward regulatory approval and product launch. Many times they are building their company’s processes and infrastructure while driving their new product forward.
Med Communications is the experienced and flexible partner companies need during this busy time. By choosing Med Communications, biotech companies benefit from mature, stable, and compliant outsourced contact center services provided by experienced healthcare professional staff. Outsourcing contact center services enables clients to focus more on their core business and the many tasks required for product launch.
Med Communications works collaboratively and intensively with biotech companies to:
- Brainstorm, design, create, and launch custom Medical Information and other contact center services on time at or before the PDUFA date.
- Own and manage contact center staffing, staff training, processes, telephony, systems, systems integration, quality management, and reporting using our infrastructure and best practices. Med Communications can also use client processes and systems if desired.
- Drive, own, and manage rapid and efficient contact center implementation and launch, based on client requirements. Communicate regularly using the client’s preferred ways of working.
- Offer flexible, scalable shared or dedicated staffing in the Americas, Europe, and Asia.
- Manage Medical Information inquiries, Adverse Events, Product Complaints, and other inquiries with high quality, using our team of scientifically trained healthcare professional Medical Information Specialists.
- Ensure that staff handling the medical inquiries are thoroughly trained and tested on client prescribing information and documents.
- Offer expertise in all aspects of contact center preparation and launch as part of the contact center implementation.
- Provide live training to clients on generating reports. Automate reports as needed.
- Listen and adjust as client needs change.
- Meet with clients regularly after launch to share information and plan for future events.
By partnering closely with biotech and start-up company clients, Med Communications helps enable client success and delivers peace of mind. Contact us today to learn how our team can support your product launch needs: 877-477-0977 or https://medcommunications.com/contact-us/.
