The Role of a Medical Information Specialist at Med Communications
Medical information specialists are medical professionals who usually work in the pharmaceutical industry or in an information call center. They’re responsible for answering drug inquiries from the general public and the healthcare community. Some of these inquiries can include questions about drug information or adverse side effects of certain drugs. Below are some of their roles.
Being a Product Specialist
Medical information specialists are knowledgeable about drug interactions or doses, ensuring they provide accurate information to private citizens and medical professionals. They also become product specialists to avoid giving out wrong information.
Providing Accurate and Non-Promotional Data
These specialists provide correct information regarding product inquiries and know which products a specific patient can safely use. They translate complex information into simpler terms that the average person can understand.
Offering Timely Communication and Information Accessibility
Medical information specialists aren’t limited to providing accurate data via the telephone. They can also respond to requests via email, video chats, or letters. Regardless of the medium they use, they need to relay this information in a way that’s accessible to the public or the medical community.
Engaging in Continuous Learning and Skill Enhancement
Like all professionals, a medical information specialist pursues further education to improve their skills. They are proactive about learning updated information about drugs or medications.
Perfecting Effective Communication
Active listening and effective communication are two important skills a medical information specialist must have. They listen attentively and provide specific and accurate answers to inquiries.
In addition to answering questions, a medical information specialist gathers product quality complaints or adverse event information, which is recorded in an electronic data management system. Contact us today to learn how our highly qualified medical information specialists can help you.
