The Role of a Medical Information Assistant at Med Communications

An important team member who works closely with the Medical Information Specialist (MIS) in the call center at Med Communications is the Medical Information Assistant (MIA). While they are friendly, professional, and accurate, just like the MISs, the MIAs have a different role and are often the first contact for callers into the call center. The MIAs answer the call to identify the nature of the request, collect demographic data, input it into the call center system, then they transfer the call to the MIS, […]